Frequently asked questions

1Why Bamboo?
Bamboo is one of the most sustainable and versatile materials on our beautiful planet. The plants are used almost entirely, its shoots are beautiful, and we are only using 1% of the available amount.
2Where does our bamboo come from?
Our bamboo comes from China. Why China? While bamboo grows in other countries as well, China’s bamboo production is the most advanced and efficient. Roots are turned into food, the large parts become furniture, and the smaller parts grow up to be toothbrushes, chopsticks, or toothpicks. China has strict regulations on harvesting bamboo. And currently we only use 1% of its availability.
3What about the pandas, aren’t they pissed off?
The panda eats 42 species of Bamboo. However, the bamboo we use (Moso Bamboo) grows up to 28 meters high, so the leaves are out of the panda’s reach. We love pandas! Currently there are no 100% bio-degradable brush bristles in the market. Twiggy Fresh BRUSH constantly innovates and we will change to those once its available. For now, 100% of your brush handle is bio-degradable.
4How do I care for my brush?
Keep your brush dry between uses, you may choose to place it upright in a dry glass cup or let it stand by itself to air dry. If you are travelling, you can place your Twiggy Fresh BRUSH in a casing to be packed into your bag or pack. Dentists recommend to replace your toothbrush at least every three months. We also have a subscription service that delivers a fresh brush to your doorstep every three months.
5 How do I dispose of the brush properly?
For proper disposal, please remove the bristles. It’s easy to do so with a pair of pliers. You will also remove a small meal plat that is used – instead of glue – to keep the bristles together. Once the bristles are removed, the handle can be put in your home compost or in a commercial composting bin.
6I want to return my TWIGGY FRESH BRUSH and get a refund?
If for any reason at all that you do not like your TWIGGY FRESH BRUSH, you may return it and we will refund 100% of your money. You only have to bear the shipping costs incurred when returning it to us. All items returned should be returned in its original packaging and condition when you first receive it. You have 7 days from the date of receiving your brush to email us at info@twiggyfresh.com regarding Returns. If 7 days has lapsed, we will not be accepting returns. Due to hygiene purposes, TWIGGY FRESH BRUSH never resells any returned goods. They are disposed off in a recycling facility.